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IN THIS
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Featured
Article:
Leadership Starts With Giving: Three Secrets to Attracting More Success in
Your Life by Making a Difference
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Find out how to
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techniques, and secrets. |
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Bonus Article
Customer Service Starts with a Can Do Attitude:
Five Secrets to Winning, Creating Repeat Customers |
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Quote of the
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Featured Article:
Leadership Starts With Giving: Three Secrets to Attracting More
Success in Your Life by Making a Difference
By Ed Sykes
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Leadership
starts by giving. The more we share with others, the more we make a difference
in our businesses, our careers, and our communities. Let me share the following
leadership story of making a difference:
Joy had just
finished a successful women’s leadership presentation for an organization. She
stopped at the local mall. As she opened the door, she noticed a twenty dollar
bill on the ground. She looked around and picked up the bill and called me to
share her exciting find. She asked me what we should do with it since no one
was apparently looking for the bill, and I suggested she bring the bill home and
we could discuss it.
That night,
we debated about what we should do with our good fortune. We agreed that we
could not keep it since we gained it at the expense of someone else’s bad
fortune.
Then the
answer came to us. One of our favorite television programs mentioned that the
free healthcare program they help sponsor was short of their financial goals for
an free health clinic they were holding in New Orleans on the anniversary of
Hurricane Katrina by $300,000. This was our solution! We went online to the
organization’s website and donated twenty dollars to their cause.
Well, soon
after we heard that the organization was able to meet their financial goals, due
to thousands of small contributions, and hold the free health clinic for two
days, helping thousands of patients with their health needs. Some patients were
able to find out that they did have health challenges, some life threatening,
while at the free health clinic.
I share this
story to illustrate the power of the leader within us. We are all leaders, and
we can make a difference in our lives by giving more. The following are three
leadership secrets to being more successful by giving more:
·
Opportunities to Give are All Around Us
There are
opportunities to give all around us. Open your “giving senses” to the
opportunities that are available. Giving doesn’t always mean donating money.
Volunteer and give your time and expertise, which could be just as important.
If you are at work, leadership starts by sharing your knowledge with new
employees. In your community, share your time, money, and/or expertise with
community or sports groups. One of our favorites is the American Cancer
Society.
Read
the rest of the article and more leadership resources
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Join Us on
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Find out how to
join us on Facebook and receive additional success tips,
techniques, and secrets. Just click the Facebook like button to
the left to join our page.
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Bonus Article
Customer
Service Starts with a Can Do Attitude: Five Secrets to Winning, Creating Repeat
Customers
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Let me
share with you the following customer service story on how you can
outperform your competition and win customers every day.
On our
road trips to New Jersey to facilitate a motivation program for a client,
Joy and I make it a habit to order food from a particular fast food
restaurant. Although the food is not nutritious, it tastes good and is so
famous that there was a movie made about the adventures of two people
searching for this restaurant (Hint: Harold and Kumar are the two main
characters).
During a
recent road trip, as we approached the restaurant, we noticed that the
lights were out in several of the businesses leading up to it. Nearing the
front door of the restaurant, we noticed a sign that read “Restaurant Closed
Due to Power Outage. Sorry for the Inconvenience.” Well, we were not to be
denied. We hopped back into the car and drove up to the drive through
window and tapped on it. We asked what happened, and the restaurant
employee apologized for the inconvenience and explained that a storm had
come through the area and knocked out power in their business and they were
in the process of bringing power back up.
We
explained that we drove many miles and make it a habit to frequent their
restaurant when in the area and asked if they could do anything for us.
With a smile, she turned to her co-workers to get agreement on what they
could do as a team and then explained, without hesitation, shared the
following:
·
“We have
one burner up and running so we can make any type of hamburger for you.
What would you like?
·
“Our
shake machine is still frosty so we can give you free milk shakes, on the
house, for your inconvenience”
·
“Our
fryer is up so we can make fries or onion rings for you, which would you
like?
We
were delighted with the service as the employees quickly and cheerfully
put together our order. She could have taken a “can’t do” attitude and
not answered our knocks on the window or told us they were closed. She
could have used the storm damage as an excuse not to serve us. But
instead, she displayed a “can do” attitude for creating and winning
customers no matter what the situation.
Whether you work in a restaurant or office environment, serve internal
or external customers, or work in an environment that expects results,
the following are five essential secrets to developing a “can do”
customer service attitude and creating repeat customers:
-
Take
Ownership for the Customer Service Challenge
When you are presented with the opportunity to give customer
service, take ownership for creating the best solution for that
situation. Instead of saying, “It’s not my job,” say “Lets see how
we can help you” or “Let me connect you with the person who can help
you.” Your responsibility for providing outstanding customer
service doesn’t stop until you provide the service or the person you
directed the customer to provides the service. Take ownership for
great customer service.
Note: If you hand the customer off to another person to service
them, go the extra step and follow up with the customer to make sure
they received an outstanding customer service experience.
...Read
the rest of this article and additional customer service resources
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Quote of the
Day |
“That which you cannot give away, you do not possess. It
possesses you.”
—
Ivern
Ball
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