Communication Skills: The New Rules For When To Email, When To Text, And When To Call
Business communication is more challenging in the 21st century. With a plethora of ways to communicate: the internet, television, blogs,
emails, voicemail, phones, meetings, etc., it has become difficult to manage the business communication process. Also, the speed of business communication allows for the spread of inaccurate information being spread before it is corrected.
Also, it is especially challenging with the different age groups working in the workforce. Each age group has its own favorite mode of communication. This can lead to misunderstands, mixed messages, team conflicts, missed opportunities, and customer service chaos.
The following business communication article will help you maximize the way you use business communication in the workplace:
For additional resources on business communication:
- E-mail Protocol – 12 Simple Rules to Stay Connected
- Common Courtesy Isn’t So Common – 10 Telephone Blunders in Everyday Business