Achieve Your Goals in 2011! Tools to Help you Achieve Your Goals
“Living without an aim is like sailing without a compass.” – Alexander Dumas, Davy de La Pailleterie, French Writer
It’s another new year with great expectations! How did you do with your goals in 2010?
Well, if you accomplished all of your goals or didn’t quite make kit, we will be sharing with you on HearSay with Cathy Lewis on NPR some great tools for keeping you on track so that you will accomplish more this year. The following are some great, and in most cases, free goal-setting, time management, organizing tools to help you succeed:
Goal-setting articles and programs: http://thesykesgrp.com/Articles.htm
Online goal-setting and organizing tools: http://lifehacker.com/336991/free-tools-to-manage-new-years-resolutions
FruitTime Software: http://dottech.org/freeware-reviews/14694
OpenOffice Productivity Templates: http://www.makeuseof.com/tag/free-open-office-templates-productive
Excel Productivity Templates: http://www.makeuseof.com/tag/excel-project-management-tracking-templates
ManicTime (good for keeping track of time spend on social media sites): http://www.manictime.com
If you are in the Hampton Roads area, you can tune into WHRV-89.5FM at 12 Noon EST or stream the broadcast at http://www.hearsay.org.
Create a Great 2011 and Beyond!
Success Wishes and Happy New Year!
“The best thing to give up in a New Year’s resolution is to give up giving up.” – Anonymous
In our wish for a prosperous, successful, safe, healthy, and happy 2011 for you, remember that if you truly believe in a goal, never, never, never give up on it. You may hit bumps in the road and run into naysayers but stay true to your goals and you will achieve your success.
Go to the following success resources for additional help achieving your goals: Achieving Goals
Customer Service Starts with a Can Do Attitude: Five Secrets to Winning, Creating, and Keeping Repeat Customers
Let me share with you the following can do customer service story on how you can outperform your competition and win customers every day.
On our road trips to New Jersey to facilitate a motivation program for a client, Joy and I make it a habit to order food from a particular fast food restaurant. Although the food is not nutritious, it tastes good and is so famous that there was a movie made about the adventures of two people searching for this restaurant (Hint: Harold and Kumar are the two main characters).
During a recent road trip, as we approached the restaurant, we noticed that the lights were out in several of the businesses leading up to it. Nearing the front door of the restaurant, we noticed a sign that read “Restaurant Closed Due to Power Outage. Sorry for the Inconvenience.” Well, we were not to be denied. We hopped back into the car and drove up to the drive through window and tapped on it. We asked what happened, and the restaurant employee apologized for the inconvenience and explained that a storm had come through the area and knocked out power in their business and they were in the process of bringing power back up.
We explained that we drove many miles and make it a habit to frequent their restaurant when in the area and asked if they could do anything for us. With a smile, she turned to her co-workers to get agreement on what they could do as a team and then explained, without hesitation, shared the following:
- “We have one burner up and running so we can make any type of hamburger for you. What would you like?
- “Our shake machine is still frosty so we can give you free milk shakes, on the house, for your inconvenience”
- “Our fryer is up so we can make fries or onion rings for you, which would you like?
We were delighted with the service as the employees quickly and cheerfully put together our order. She could have taken a “can’t do” attitude and not answered our knocks on the window or told us they were closed. She could have used the storm damage as an excuse not to serve us. But instead, she displayed a “can do” attitude for creating and winning customers no matter what the situation.
Whether you work in a restaurant or office environment, serve internal or external customers, or work in an environment that expects results, the following are five essential secrets to developing a “can do” customer service attitude and creating repeat customers:
Vocal Variety Is the Spice of Outstanding Presentations
Vocal variety is a key tool for creating interesting, engaging presentations. I was recently coaching one of my presentation skills students, and he shared that during a business meeting he was following another speaker. Just before he was to speak, one of his colleagues asked him the following question:
“You are not going to be boring, are you?
Knowing and seeing my student in action, I knew he was not boring. I suggested to my student that what the questioner was really asking was, “You are not going to be like the last speaker I heard with their monotone presentation style, are you?”
Just as spices make your favorite meals more delicious to eat, vocal variety, the way we use our voice, vocal rates, pitch, tone, pausing, makes your presentation appetizing to the audience’s ear. When using a monotone voice to convey your message, you will lose your audience and your message will lose its power. When you use vocal variety in your presentation, you create a more engaging, entertaining, and persuasive audience experience.
The following are seven secrets to developing your vocal variety and giving an outstanding presentation every time:
- Read a Children’s Book Out Loud – Children’s books are wonderful tools for working on your vocal variety. If read correctly, you will see the wonder in a child’s face as you share the excitement of the story. The same holds true when you tell a story when presenting to an audience. By using your powerful vocal variety skills, you will engage the audience with your presentation.
- Punctuate Your Notes – Use bold face, underline, and italicize key words in your speech so that you know when to accentuate key words. Add extra space or add additional dots between words or sentences to show pauses. Customize your annotations to fit your needs in front of the audience.